Welcome to FundraiserOne cloud service platform. When we talk about cloud services, we’re talking about —a powerful platform of tools, processes and features that are accessible from the web to help you help your donors. There is no installation or tedious connections to access your data. Below is an overview on what FundraiserOne can do to assist your organisation
Manage all contacts and relationships in one place
Find new donors by untapping the potential of your existing donors in your database
Analyse supporter growth clusters based on geographic locations
Create engagement properties to send the right message at the right time using the right channel
Understand what motivates your supporters using the new campaign tools
Make smarter decisions with our new detailed reporting and intuitive dashboards
Run queries and create selections easily with our new powerful query tool
Run detailed reports and export them to any format
Modify and build new reports using the new report builder
Integrated with NZ Post Postal Address File (PAF) data to ensure your addresses are correct
Engage using the correct channel
Set communication groups and the preferred channel for each supporter
Segment lists by communication groups and preferred channel to get your message across
Create professionally formatted documents using advanced editors
Send personalized SMS messages to mobile devices and receive replies that are stored
Create beautiful e-newsletters that are perfectly styled for both desktop and mobile
Schedule SMS's and email's for sending to get the best response rates
Receive detailed analytics on email outcomes and gather interest tags when supporters click on links
Automation
Back-end processing services allows contacts to be processed automatically
Scheduled Emails and SMS's are sent automatically on time
Automated thank you letters and receipts
Paused regular giving supporters are automatically activated once their pause date lapses
Notifications are sent automatically for renewals and failed regular payments
Keep supporters informed
Send personalized messages using different channels and monitor responses
Create beautiful newsletters that are perfectly styled for desktop and mobile
Capture interest tags and build profiles to target supporters with more direct messages
Create professionally formatted documents using the advanced editor
Import Microsoft Word documents and store them to send formal letters
Financial processing
Process transaction clearly with the ability to split payments across multiple products
Thank you letters are automatically selected with override options available
Simplified receipting process that can be printed or emailed
Banking process with the ability to submit records to Xero
General ledger codes can be applied to appeals and products
Create beautiful widgets
Create beautiful widgets that complement any website and customize them for your mission
Customize dollar amounts for each field in the widget
Automate and assign thank you letters or receipts that are customized to each widget
Create automatic opt-in messages which allow donors to automatically to newsletters and media
Designed to suit many applications, platform from websites, social desktop and mobile
Detailed reporting
Run queries and create selections easily with our new powerful query tool
Run detailed reports and export them to any format
Modify and build new reports using the new report builder
Campaigns & segmentation
Create advanced segments using the easy to use query tool
Define channels for communications and monitor returns
Apply costs to each segment to compare Return on Investment (ROI)
Apply soft and hard credits and monitor them via the dashboard
Get up to date information on all segments as they are calculated at real time
Regular giving with full donor care
Automatically charge regular givers using billing services
Billing retry algorithms that perform multiple retries based on your preferences with history saved for each attempt
The system will send email/SMS account update notifications requesting new account details for failed regular giving donations
Ability to pause upgrade, downgrade and cancel regular givers
Create widgets that allow new donors to sign up as a regular giver
Send annual receipts easily without the need of queries and exports
Track regular givers year by year and analyse trends
Automatically channel failed regular givers to Call Centre where they can be called
Technology utilized
A full cloud system built with the latest technology with a rich and modern responsive web interface
Hosted with our partners at Microsoft using Azure cloud services
There is no painful Installation or updates required, access it from any web browser
Point to point encryption and two factor authentication
A very colorful and detailed system that is easy to use
Security features
A full cloud system built with the latest technology with a rich and modern responsive web interface
Hosted with our partners at Microsoft using Azure cloud services
Data is encrypted from point to point
There is no painful installation or updates required, access it from any web browser
PCI compliant scanned regularly by external security company
Two Factor Authentication helps prevent password leaks